Opening soon: Late September 2026!

Refund & Returns Policy

Effective Date: September 1, 2026

Thank you for shopping at The 406 Market. We are committed to providing high-quality Iowa-grown, Iowa-made, and locally sourced products while supporting our local farmers, artisans, and small businesses. Because many of our products are fresh, handmade, or supplied by independent vendors, our refund and return policies differ depending on the type of product purchased.

General Return Policy

If you are not satisfied with your purchase, please contact us within 14 days of receiving your order or purchasing an item in-store.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item must include all original packaging and tags (if applicable).
  • Proof of purchase is required.
  • Returns must be approved by The 406 Market before being returned.

Non-Returnable Items

For food safety and health reasons, we cannot accept returns or exchanges on the following items unless they were damaged, defective, or sold in error:

  • Fresh produce
  • Meat and poultry
  • Dairy products
  • Eggs
  • Frozen foods
  • Refrigerated foods
  • Baked goods
  • Honey
  • Opened food products
  • Candy or snacks
  • Beverages
  • Plants, flowers, or live products
  • Personalized or custom-made items
  • Gift cards

Handmade & Vendor Products

Many items sold by The 406 Market are handcrafted or produced by independent local vendors.

Because of the unique nature of these products:

  • Slight variations in color, size, texture, or appearance are normal and are not considered defects.
  • Returns on handmade items may be reviewed individually.
  • Some vendors may have product-specific return policies that apply.

Damaged or Incorrect Orders

If you receive:

  • A damaged item
  • The wrong item
  • A defective product

Please notify us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Photos of the product and packaging (if applicable)

Depending on the situation, we may:

  • Replace the item
  • Issue store credit
  • Provide a refund
  • Offer another reasonable resolution

Online Orders

Eligible non-food merchandise purchased online may be returned within 14 days of delivery.

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged.
  • The item was defective.

Shipping charges are non-refundable unless the return is due to our error.

Local Delivery Orders

Please inspect your order at the time of delivery whenever possible.

If there is an issue with your order, contact us within 24 hours so we can work to resolve it promptly.

In-Store Pickup Orders

Please inspect your order when picking it up.

Questions or concerns should be reported before leaving the store whenever possible.

Clothing & Boutique Items

Clothing, accessories, and boutique merchandise may be returned within 14 days if:

  • Unworn
  • Unwashed
  • Original tags are attached
  • In original condition

Items showing signs of wear, odors, stains, or damage cannot be returned.

Home Décor, Gifts & General Merchandise

Eligible home décor, gifts, kitchen items, candles, soaps, and other non-food merchandise may be returned within 14 days if unused and in original condition.

Seasonal Merchandise

Holiday and seasonal merchandise may be returned within 7 days of purchase or before the holiday, whichever occurs first.

Sale Items

Clearance, closeout, and marked "Final Sale" items are not eligible for return unless defective.

Refund Method

Approved refunds will generally be issued to the original form of payment.

If that is not possible, we may issue:

  • Store credit
  • Exchange
  • Replacement merchandise

Refund processing times may vary depending on your payment provider.

Order Cancellations

Orders may be canceled before they are prepared or shipped.

Once:

  • Fresh food has been packed,
  • A custom order has begun,
  • Or an order has shipped,

it may no longer be eligible for cancellation.

Vendor Responsibility

Many products sold at The 406 Market are provided on consignment by local vendors.

The 406 Market reserves the right to consult with the vendor regarding product concerns before approving refunds or replacements.

Food Safety

For the protection of all customers, we cannot accept returned food items that have left our control unless they were:

  • Damaged
  • Defective
  • Incorrectly fulfilled

This policy follows food safety best practices and applicable regulations.

Gift Cards

Gift cards are:

  • Non-refundable
  • Not redeemable for cash except where required by law
  • Not replaceable if lost or stolen

Need Assistance?

We want every customer to have a great experience. If you have any questions about your purchase, please contact us.

The 406 Market

406 Audubon Street
Adair, IA 50002

Email: hello@the406market.com

Phone: (402) 676-3473

Website: www.the406market.com

Our Commitment

As a community-focused marketplace, we value every customer and every vendor. If an issue arises, our goal is to work with you fairly and promptly to find a reasonable solution while supporting the local farmers, artisans, and small businesses that make The 406 Market unique.